January 2007 | Main

May 30, 2007

Relishing hotel reward stays

Does your company book your hotel reservation for you? Make sure that the hotel has your reward number before you arrive...just in case.

About a month ago, one of my clients booked me at a Hilton. "No worries," I thought. "I'm a Gold member, so I should get a good room."

Well, I would have. Except for the fact that (1) the hotel didn't have my rewards number (even if I had given it to the client a couple times) and (2) the hotel was totally booked.

My punishment: A smaller-than-small room with enough room for a bed - period. And no chance of an upgrade.

I learned to never (ever) assume that the hotel has my rewards number. It's a smart bet to call your hotel at least 72 hours in advance and confirm that they have all of your information. Sure, it's an extra step during an already-stressful travel time. At the same time, it can make a difference between a nice room - and getting stuck with a room next to an always-dinging elevator...